We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized or edible items for any reason or no reason. We want you to be 100% happy with your shopping at NyFifth.com!
Due to the nature of different products and the location of our warehouses, NyFifth offers different return policies towards each category of products. Before initiate an exchange or return, please read the following instruction first and contact our support line 1-877-695-9722 or email us email@example.com to receive a return authorization code.
Fashions & Apparel
To qualify, simply initiate the return within 15 days from the ship date by contacting us. We must receive your item back within 30 days of when we originally shipped it to you
Electronics, Gadgets & Accessories, Toys & Hobbies
Without Quality Issues:
These products with no quality issues are eligible for a refund of 65% of the item's price within 7 days of receiving your order. The remaining 35% will be kept as a restocking fee. The price of any items or accessories lost during the return process will also be deducted from the refund.
These products with quality issues are eligible for a full refund or exchange within 7 days of delivery to the customer, once Customer Service has confirmed the product was not damaged on purpose. When requesting the refund, please be ready to provide Customer Service with photographs clearly showing any issues related to manufacturing, include malfunctioning buttons and damage to the motherboard, screen or accessories.
These products can be cancelled for a full refund up until shipment.
Wedding & Dresses
Please contact our customer service for more information about cancel/return this category of products when you customize your order.
For your protection, we suggest all returns be sent back by a traceable carrier. Ensure that the item is in its original condition (including: packaging, manuals, warranties, accessories, security seals, etc., and shrink wrap where applicable). Your form of payment will be credited after NyFifth has received and inspected the returned merchandise. For all the orders, we will reimburse you the full order amount less the original shipping cost less the re-stocking fee that may apply. Please allow us 14 days from the time we receive your item to process your return.
NyFifth.com assumes no Responsibility for lost, damaged merchandise as circumstances beyond our control such as local mail procedures, customs, theft, or other circumstances could in rare instances inhibit the arrival of your package.