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Did not like the items you're purchased with us? Did it not fit your expectations? We understand
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that purchasing apparel & accessories online can be difficult. At NYFifth.com,We offer returns on a
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majority of our products! In order to initiate a return, Please follow these steps:
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1. Request for a Return Authorization (RA) number.To do this, you can do either of the
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following:
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a. Log into your account and request for a return when you view your order.
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b. Call us at (877) 695-9722 to request for an RA number.Just make sure you have
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you order or PO number ready
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c. Email your return request to [email protected]
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2. Once the RA request has been initiated,it does take 1-3 business days for our
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warehouse to create that special RA number. We will send an email with the RA
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number along with step-by-step return instructions for you to follow.
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3. Following the return instructions,ship the items back to our warehouse.Please
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note that we do not provide a shipping label back to the warehouse.
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4. when the items are back into our warehouse,we will then refund you for the items
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that were safely returnrd.
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* Unfortunately,not all items can be returned.The items that CANNOT be returned are:
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. Mill/Drop Ship Orders:
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Orders that were shipped directly from the manufactures.Drop shipped/Mil items
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will be marked clearly on the product page.Items are FINAL SALE and cannot be
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return or exchange.If defective or damaged,we will accept returns on these
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items and replace them as soon as possible.
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. Close-Out/Discontinued Items:
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Items are FINAL SALE and cannot be returned or exchanged.These items will be
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marked clearly on the product page.
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. Imprint Orders:
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Merchandise that has been imprinted (embroidered or screen printed) cannot be
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returned or exchanged. For more information on imprint order,please review out
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Imprint Page.
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. Used Products:
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Merchandise that has been used or washed cannot be returned.
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. Orders older than 30 days of purchase:
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Orders that are older than 30 days (from the ship date) cannot be returned.
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. All items must have a Return Authorization (RA) number. To request for a RA number,
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please see above.
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. if items are ddefective or you're received the incorrect size or color,we will happily
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ship you the correct items as soon as possible. We will also send you a return label
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to return the defective/incorrect items back to our warehouse.
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. We do NOT offer exchanges on any of our merchandise. All items must be returned
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and you can place a new order online.
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. We do not refund for shipping charges. If your order contained the free shipping
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promotion,you will be charged back for shipping of the items that were sent to you
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AND the items that you are returning.
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. A standard restocking fee of 15% will be applied.
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. Once the items have arrived to our warehouse,it does take 5-10 business days to
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inspect the items and return them back into our inventory.
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. After inspection, we will then replease the refund. Please allow 1-7 business days for
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the refund to show up on our bank statement. If it is not there, plaese contact us as
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. soon as possible to get this resolved.
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If you have any questions or concerns, please feel free to contact us at (877) 695-9722 or email
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your questions to [email protected]
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